Keeping everyone safe is a top priority so we have introduced the following measures in our stores:
Enhanced cleaning and frequent hand washing
Open door policy
Reduced team members to enable better social distancing
Contactless Click & Collect services
Sanitization stations in stores
Daily health checks for our teams
We’re respecting social distancing in stores
We’ve gone completely cashless in our stores, and support contactless card, Apple Pay or Google Pay transactions.
You can pay up to £45 contactless on your card and unlimited when using Apple Pay and Google Pay.
Unfortunately we’re unable to offer highchairs or baby changing facilities for your little ones.
That’s not to say they’re unwelcome of course, but we are sorry for any inconvenience this may cause.
We’re working closely with our delivery partners and our restaurant teams to ensure full compliance with the current government guidelines and to ensure we are following all required safety steps.
All orders are sealed for safety before collection, and we’ve introduced contactless pick up points to support safe collection for you and our delivery partners.
To-go is our forté!
If you’re in London, you can pop into any of our stores and order your food to go, or alternatively, you can enjoy a safe, speedy and contactless takeaway when you order through our Coco Collect service online.
With over 100 Delivery Kitchens nationwide, you can also get your fix delivered very close to your sofa through our friends at Deliveroo, Uber Eats or Just Eat if available in your area. You can check who serves your area by visiting our Locations page.
Once you have placed your Coco Collect order, you can pop into your local London store at your chosen time to pick up your food. There are dedicated Coco Collect shelves in every Coco store. Look out for them (they’re really lovely – wooden & quite industrial looking) They are often right by the door to ensure it’s super easy & quick for you to get your food. Your numbered bag should be sitting on the shelf ready for you to pick up. If it’s not, wait by the shelves for a few moments & the team will bring it out to you, ensuring it’s piping hot.
We’ve reduced our menu a little to help our kitchen teams adhere to social distancing. We will be adding new dishes over time so let us know which one you are missing and we will look to pop it back on.
Please visit our Menu page and select your preferred store for prices.
Our dish descriptions don’t always mention every single ingredient, so feel free to ask if you’re unsure. If you have any specific dietary requirements, we have a full allergen menu to help you make a decision. Please note that allergens contained within our condiments or extra toppings are not included.
Yes, we try and cater for special dietary needs. Please ensure you tell us before placing your order. We try to be as flexible as we can to make dishes to suit your requirements.
Our Menu indicates vegetarian dishes and our Menu information page highlights our vegan and non-gluten dishes alongside a list of allergens. Any of our pastas can also be made with non-gluten containing ingredients.
If you have any further questions please Contact Us.
We use both halal and non-halal chicken. The halal chicken is halal at source; our kitchens don’t operate halal procedures. All our other meats are non halal. We’re committed to high animal welfare standards and as such all animals are stunned before slaughter. We have a range of dishes across our menu that contain chicken which is halal at source.
If you would like to find out more about these dishes or have any further questions please Contact Us.
As a company we recognise the importance of the safe management of allergens and the serious effect they can have on certain individuals. We go above and beyond what is legally required and have clear and transparent policies in place to deal with handling allergens, as well as a strict auditing process to ensure that these policies are fully complied with in all of our restaurants.
Our menus clearly signpost people who suffer from allergies to our allergen specific menu. All our teams are fully trained and have printed detailed allergen menus. This information is also published online so customers can make an informed decision before they eat with us.
Our suppliers and kitchens handle numerous ingredients and allergens. Whilst we have strict controls in place to reduce the risk of contamination, unfortunately it is not possible for us to guarantee that our dishes will be 100% allergen free. Please speak to us if you have any food allergies prior to placing your order so we can take extra care preparing your dish. Keep an eye out for any pesky stray olive stones, seafood shells or little fishbones.
As part of our commitment to improving our sustainability with the SRA (Sustainable Restaurant Association), we aim to transition all of our eggs, including those used as ingredients in sauces and desserts to fully free range.
Our goal is for 100% of eggs used to be from RSPCA Assured free-range chickens by the end of 2021.
Acrylamide is naturally created when many common foods that are rich in carbohydrates are heated. For example, it can be created when heating or cooking certain foods at a high temperature, in some of the foods we serve, foods that can be found in just about every restaurant and home.
We acknowledge that there is consumer concern about acrylamide in cooked foods and have taken precautions to minimise the amount that is present in our food.
We follow best practice advice from organisations such as Food Standards Agency and Food and Drink Europe. We use only potato varieties low in sugar that are specifically for chips and fried potatoes.
We cook our food to a golden yellow colour which is recommended practice and can be visually checked by our chefs. Any burnt or darker colour food is discarded. We have a rigorous cleaning regime for all our cooking equipment, ovens and fryers to ensure that any charred or burnt product is removed and cannot be transferred to the food we serve.
We know how incredibly harmful plastic straws are to animals and the environment, so have removed them completely from our business.
We understand that for some people using a straw is easier, so we are very proud to offer Pasta Straws as an alternative! They are much better for the environment – and you can even eat them once you’ have finished your drink (although we don’t encourage it).
If you have a gluten intolerance but you still need a straw, we also stock paper straws in our stores.
Coco di Mama is proud of our animal welfare programs and the journey we are on to improve animal care. Over the last several months, leading animal welfare organisations in Europe have developed criteria that would raise the welfare standards of chickens raised for meat in Europe. Consistent with our history of listening to customers and animal advocacy organisations and in addition to our own initiatives, Coco di Mama is committed to exclusively providing products that meet the standards set out in the Better Chicken Commitment/European Broiler Ask throughout our entire European Operations by 2026.
These higher standards of care include:
Comply with all EU animal welfare laws and regulations, regardless of the country of production.
Implement a maximum stocking density of 30kg/m2 or less. Thinning is discouraged and if practiced must be limited to one thin per flock.
Adopt breeds that demonstrate higher welfare outcomes: either the following breeds, Hubbard JA757, 787, 957, or 987, Rambler Ranger, Ranger Classic, and Ranger Gold, or others that meet the criteria of the RSPCA Broiler Breed Welfare Assessment Protocol.
Meet improved environmental standards including: At least 50 lux of light, including natural light.
At least two metres of usable perch space, and two pecking substrates, per 1,000 birds. On air quality, at least the requirements of Annex 2.3 of the EU broiler directive, regardless of stocking density. No cages or multi-tier systems.
Adopt controlled atmospheric stunning using inert gas or multi-phase systems, or effective electrical stunning without live inversion.
Demonstrate compliance with the above standards via third-party auditing and annual publicl reporting on progress towards this commitment. Coco di Mama is committed to raising animal welfare standards and is proud to be the first restaurant chain in the UK and Europe to commit to bringing these important changes to fruition.
To find your closest restaurant use Locations. You are able to select your preferred Coco from a list. You will see the address and opening hours.
Opening hours vary in our stores so it’s best to check before visiting or placing an order. Use Locations and select your preferred Coco to see their opening hours.
Facilities vary in our stores so it’s best to check before visiting. Use Locations and select your preferred store to see their facilities. You can also call the store to see if they are able to cater for your needs.
Sadly you can’t just yet. We are working on it though!
If you like what you see, let us know what it is & we will try to help you out. Please Contact Us.
To help minimise contact in our stores, we only accept card, Apple Pay or Google Pay payments.
If it’s exclusive access to offers, events and cheeky treats you’re after, join Club Coco to be the first to know about them – and we promise not to fill up your inbox!
We also team up with our partners for a variety of promotions too, which you can find out about through social media. If you can, drop us a follow on Instagram, Facebook, and Twitter to stay in the loop – but please check the terms and conditions before ordering. They might be boring but they’re good to know and we don’t want anyone to be caught off guard.
Not all of our sites will accept offers and sometimes they’ll vary across the country. Please check the terms and conditions carefully before ordering to avoid any disappointment.
Each promotion carries its own code and terms and conditions.
For instore promotions, you can make a note of the code and show this to the team member on arrival. Provided it is valid according to the particular terms and conditions of that offer, this is fine. Alternatively, you can show the code on your phone, scan the QR code issued using our scanners at the till, or print the voucher and bring it along with you.
In all cases, please do show the team member your code or voucher before you order to check its validity and avoid disappointment.
Unless otherwise stated, unfortunately our discounts cannot be used in conjunction with any other discount or offer.
If it was issued through us personally or through your Club Coco account, please Contact Us with all the details of the voucher including the code and the store you tried to use it in.
If the voucher/discount was issued by another website or one of our delivery partners, please contact them directly.
You should check our partner’s website for full terms and conditions and availability.
Yes! We are so proud of our NHS so we 25% off any instore purchase for any NHS worker who shows their badge.
Whilst we’d love to be able to continue the 50% discount, we need to be honest and say that things are financially very tough. We will now offer 25%.
We’re flattered you asked.
If you are interested in working with us we would love to hear from you! Please head over to our Careers page where you can check out our vacancies and apply.
All of our staff are paid at least the minimum and living wage. We have a lot of love for our team members, many have been with us for years and we’re proud they have chosen to stay with us for so long.
To get in touch please head over to our Contact page, fill in the form and one of our team will get back to you as soon as they can.
Coco di Mama has been a long-term proud supporter of the LGBTQ+ community. As a company and brand, we care about LGBTQ+ rights as much as our employees and our customers do. We are proud champions of diversity & inclusion every day and month of the year, and not just for Pride month in June.
As members of the LGBTQ+ community as well (Sara, Head of Brand & Dean, Head of Sales), we are also very conscious of ‘rainbow washing’ and companies who jump on the bandwagon to support Pride for their own commercial benefit. However, we don’t want this to stop us from continuing our work to drive awareness of the charities that are doing amazing work to support the LGBTQ+ community and to raise vital funds to help support the LGBTQ+ communities. We’ll continue to focus on making sure we are actually DOING something to help, and not just turning our logo into a rainbow.
In 2020, we raised money from products sold instore and volunteered at an event for the Mosiac LGBTQ+ Youth Centre in London. For 2021, we donated 10p from every ‘Not a Phase’ meal deal sold on Deliveroo in June to help raise £1000 for the charity to support Trans Youth across the UK. We’ve also collaborated on a social media campaign to drive awareness of the work the Not A Phase charity does and showcase other ways our customers and team members can get involved to support their work.
Follow Not A Phase here to learn more about the work they do.